Universal Metering FAQ
Frequently Asked Questions about the Meter Project
Why is metering necessary for our community?
Universal metering is a critical improvement in assessing the function of infrastructure. The ability to isolate water losses and reduce the volumes of treated water will, in turn, reduce operating costs. Clean water is not an infinite resource; any efforts to minimize waste will have long-term benefits for the community.
What are the potential benefits?
As small water purveyors, managing infrastructure safely, efficiently, and cost-effectively is a top priority.
Increased ability to identify and repair leaks throughout the system will contribute to less pressure on the infrastructure. By reducing the volume of water that passes through the treatment process, there will be lower operating costs, less strain on infrastructure, and the benefit of extending the service life of many components of the water system.
Giving residents access to more accurate data related to water use means they will be able to better control their water usage and will benefit from lower costs per household when they choose to conserve water.
Can residents decline the installation of the meters?
As part of the pilot project funding agreement, all residential service connections in the community will be metered so that benefits can be assessed accurately. The installation of the meters will lead to more efficient systems and reduce costs associated with treating water that is ultimately lost to the environment.
What is this going to cost?
The grant funding will cover 100% of the costs associated with the installation of the water meters.
Will public engagement be done for this project?
VAID hosted a community meeting on May 22 2025, and more meetings will be held as the project progresses. VAID administration staff will also be available to answer questions directly.
What is the timeline for the meter installation?
Fall 2025 will be the absolute earliest installation will begin, dependent on contractor availability. The deadline for installation to be completed is March 2027.
Will there be an interruption of water service to my home?
There will be a short period of time during which the water will need to be turned off to connect the meter to the main water line. Every effort will be made to minimize the length of the disruption.
Where are the meters being installed?
VAID’s usual practice is that meters and pits be installed at or near the property line. For most installations, exact locations will be determined during the scheduling phase of the project.
How does mock billing work?
Mock billing will occur over a 12-month period. During this time, flat tolls will continue to be charged, while residents receive mock (informational) bills showing how much they would have paid under consumption-based billing. This approach allows residents to explore ways to reduce and adjust water use before actual metered billing begins.
A community event will be scheduled to explain the features of the metered account, how to interpret the information provided in the mock billing, and how to prepare for the transition to full consumption-based billing.
More answers in recently posted concerns.
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