Newsletter Jan 2026

Season’s Greetings from VAID!

As we reflect on the past year, we want to extend our sincere thanks to all our residents for your patience and support during what has been a very challenging year. Despite the difficulties, we’ve made important progress to ensure a continued, reliable water supply and to build a foundation for better affordability in the future. We look forward to working together in the coming year to keep our community strong, resilient, and well-served.

Annual Invoices

Water Tolls and Parcel Tax invoices for 2026 will be mailed out in early January. If you do not receive your invoice by mid-January, please contact us so we can ensure your account is up to date.

Annual newsletters for both Water and the Fire Department will be included with your invoice.

2026 Rate Increase

We’re committed to keeping water service safe, reliable, and transparent. For 2026 the average household is seeing around a 13% increase. Key drivers include higher costs for treatment plant parts, cartridge filters, and labor, plus adjustments to ensure leak-related costs are shared more fairly across all customer categories.

A full report with details, FAQs, and tables is available here.

VAID Payment Plan

VAID offers a payment plan option. For more information, please visit the payments page. Then, email or mail us your proposed payment plan details and make the first payment by March 10. If you need assistance with planning or have questions, please contact us—we’re here to help.

Meter Project Updates

More meters have been installed, and the new Copper Queen line installation is complete.

All costs for this project are covered by Provincial Government funding.

Working on your waterline?

Please check with us before making changes to your waterlines—recent cut-offs have occurred for those who didn’t!

Contact & Support

Questions or feedback? Email contact@vananda-id.ca or call 604-486-7035.

Water emergency: 1-672-882-9901